Job Title: ServiceNow Architect
Location: Philadelphia, Pennsylvania (Hybrid)
Job Description:
We are trying to replace a candidate who had CAD, CSA and CIS and was CTA (Certified Technical Architect).
Look for candidate with CSA, CIS with experience in ITSM and ITOM.
Overview:
- The ServiceNow Architect will be instrumental in designing and implementing ServiceNow solutions that align with business needs and drive operational efficiency.
- The ideal candidate will have over 15+ years of experience in IT service management and a deep understanding of ServiceNow architecture and best practices.
Mandatory:
ServiceNow ITSM, ITOM, HRSD, CSM
ServiceNow scripting (Glide, JavaScript, AngularJS).
Experience:
- 15+ years of experience in IT, with 5+ years of hands-on experience working with the ServiceNow platform.
- Proven experience as a ServiceNow Architect, delivering large-scale ServiceNow implementations across multiple modules.
- Expertise in ServiceNow ITSM, ITOM, HRSD, CSM, and custom application development using the App Engine.
Skills:
- Deep knowledge of ServiceNow architecture, data models, security, and best practices.
- Proficient in designing complex workflows, business rules, client scripts, and integrations using ServiceNow scripting (Glide, JavaScript, AngularJS).
- Experience with ServiceNow integrations via REST/SOAP APIs and other integration tools (Integration Hub, Orchestration).
- Familiarity with ServiceNow’s CMDB, Discovery, and Service Mapping capabilities.
- Ability to work with agile development methodologies and project management tools such as Jira.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist (ITSM, ITOM, HRSD) are highly desirable.
Preferred Qualifications:
- Experience with ITIL, DevOps, and cloud-based platforms such as AWS or Azure.
- Hands-on experience with Now Experience Framework, UI Builder, and custom component development.
- Familiarity with other enterprise systems (e.g., Salesforce, SAP, Oracle) is a plus point and their integration with ServiceNow.
- Strong leadership, communication, and stakeholder management skills.
